Question 1

Can I use a Vesaro commercially?

Accepted Answer

Yes.

Vesaro offers dedicated commercial systems designed for demanding environments, although many systems outside the commercial range can also be used commercially.

Commercial systems can incorporate components and software licensing selected specifically for consistent operation in commercial environments.

Question 2

Where are Vesaro simulators designed and built?

Accepted Answer

In-house, in the UK.

Vesaro is based in Maidstone, Kent, where our systems are designed, engineered, manufactured, assembled, configured and tested.

Our in-house capabilities include CAD and product design, R&D, metal fabrication, electronics, bespoke PC development, assembly and system configuration.

That means we control the process from the first design concept through to the finished simulator.

We don’t simply assemble a collection of off-the-shelf parts. We engineer the complete system.

Question 3

How bespoke can a Vesaro simulator be?

Accepted Answer

Highly.

Our systems can be configured around your requirements, from individual components through to completely bespoke simulator designs.

Vesaro has in-house designers and manufacturing capabilities, allowing us to create solutions beyond our standard configurations.

Question 4

What happens if I have a problem with my Vesaro?

Accepted Answer

You contact us.

Vesaro provides dedicated technical support by telephone and email, with remote support available where appropriate.

Our Support Team can diagnose issues, assist with configuration, troubleshoot hardware and software and help get your system running correctly again.

Question 5

Do you ship internationally?

Accepted Answer

Yes.

Vesaro ships systems worldwide and offers on-site installation and training internationally.

Question 6

Do you ship worldwide?

Accepted Answer

Yes. Vesaro ships internationally and provides installation services worldwide.

Question 7

What warranty comes with my Vesaro?

Accepted Answer

Vesaro systems are supplied with a Return-to-Base Parts & Labour Warranty.

Private-use systems have a two-year electronics warranty and a ten-year chassis/metal framework warranty, while commercial-use systems have a one-year electronics warranty and a two-year chassis/metal framework warranty.

Warranty terms should always be checked against the current Vesaro Terms & Conditions at the time of purchase.

Question 8

What is Vesaro Dome X?

Accepted Answer

Dome X is a complete immersive driving environment engineered by Vesaro.

Rather than simply placing a simulator inside a room, Dome X brings the simulator, enclosure, visual systems, audio, lighting, controls and environmental systems together as one complete experience.

This is not a simulator assembled inside a room. It is the room.

Question 9

What is included with a Vesaro simulator?

Accepted Answer

Vesaro systems are supplied as complete, functioning simulation systems, including the essential controls and software required for the specified configuration.

The exact specification depends on the model and configuration you choose.

Question 10

Which Vesaro simulator is right for me?

Accepted Answer

That depends on how you intend to use your simulator, the level of immersion you want and how far you want to take the experience.

Our range includes systems designed for private use, professional drivers, commercial environments and bespoke applications.

If you’re unsure which system is right for you, our Sales Team can talk through your requirements and recommend a configuration around them.

START A CONVERSATION →

Question 11

Which simulation software can I use?

Accepted Answer

The software included depends on the particular Vesaro configuration.

Our systems are designed around PC-based simulation and can be configured for the software and applications appropriate to your requirements.

If you have a specific title or application in mind, speak to our Sales Team.

Question 12

Why does Vesaro use D-BOX?

Accepted Answer

Because not all motion is created equal.

D-BOX isn’t simply a system that makes the simulator move. It is a high-fidelity haptic system designed to reproduce the subtle physical information a driver uses to understand a car, combining movement, vibration and texture to communicate what is happening beneath the tyres and through the chassis.

Vesaro has worked with D-BOX for more than 13 years, and we believe it remains the benchmark for realistic haptic feedback in simulation.

Question 13

Is my Vesaro assembled before it is delivered?

Accepted Answer

Yes.

Vesaro systems are assembled and configured at Vesaro HQ before shipment.

Hardware and software are installed, configured and tested by the Vesaro team before the system is packed for delivery.

Once delivered, only the necessary steps to return the system to its factory configuration are required.

Question 14

What happens if a component fails?

Accepted Answer

Where a hardware failure is covered by warranty, Vesaro provides parts and labour according to the applicable warranty terms.

Hardware can be returned to Vesaro HQ for assessment and repair where required.

Question 15

Can I use PlayStation or Xbox?

Accepted Answer

Yes, our static simulators can be console compatible.

Our motion systems are PC-based because many of the components used by Vesaro, including D-BOX motion and triple screen displays, require PC connectivity.

If you require a console-compatible system, contact our Sales Team to discuss the available options.

Question 16

Can Vesaro manufacture custom parts?

Accepted Answer

Yes.

Our in-house capabilities include the manufacture of metal elements for bespoke systems, alongside the design and creation of electronic components.

This gives us considerably more flexibility when developing a unique solution.

Question 17

Can I customise a Vesaro simulator?

Accepted Answer

Absolutely.

Our standard configurations are a starting point, not a limitation.

Seating, motion, displays, controls, audio, computing and other components can be specified to suit your requirements. We can also accommodate specific brands or components where required.

Our Sales Team can help you develop the right configuration for your project.

Question 18

Is D-BOX officially licensed by the FIA?

Accepted Answer

Yes. And this is a significant distinction.

D-BOX is the exclusive official supplier of haptic systems to the FIA and the only officially FIA-licensed haptic system currently offered on the market.

The FIA originally endorsed D-BOX following a review by FIA engineers and technical experts. The licensing relationship was subsequently renewed in 2024 for a further three years.

For a technology designed to replicate the physical behaviour of a race car, that independent recognition matters.

D-BOX isn’t simply claiming to be realistic. Its technology has been assessed and licensed by the governing body of international motorsport.

Question 19

What is the difference between Dome X Level 1, Level 2 and Level 3?

Accepted Answer

Each level represents a different specification of the Dome X experience.

Level 1 introduces the complete Dome X environment with triple-screen visuals, D-BOX motion and professional racing controls.

Level 2 increases the level of immersion with larger dome-mounted displays, integrated audio and upgraded motion and controls.

Level 3 is the ultimate Dome X specification, incorporating projection-based visuals, higher-level D-BOX motion, V-Spec controls, active pedals, G-Force feedback, integrated audio, climate control and additional environmental features.

EXPLORE DOME X →

Question 20

Does Vesaro manufacture its own simulators?

Accepted Answer

Yes.

This is one of the fundamental differences between Vesaro and many simulator manufacturers.

We manufacture the core elements of our systems in-house and engineer the complete simulator around them.

Our facilities include dedicated capabilities for metal fabrication, electronics, bespoke PC development and system assembly, allowing us to control how the different elements come together.

We also integrate specialist components from leading manufacturers where they offer the best technology for the application.

We don’t need to manufacture every component to engineer every system.

Question 21

Can Vesaro supply multiple simulators?

Accepted Answer

Yes.

Vesaro provides solutions for commercial installations and simulation centres, including multiple-simulator installations and associated setup and training services.

Question 22

How long does Vesaro Support last?

Accepted Answer

For life.

Our Support Team is available to all Vesaro customers free of charge for life.

Telephone support is available seven days a week, excluding UK public holidays and the Christmas/New Year break period.

Question 23

Can my simulator be built for 110V or 220V?

Accepted Answer

Yes.

Vesaro configures each system according to the country it is being shipped to and can provide the appropriate electrical configuration and plug heads.

Question 24

Will Vesaro install my simulator?

Accepted Answer

Yes.

Our On-Site Installation & Training service can be provided at your home, business or commercial location.

Vesaro technicians can handle the installation process, including uncrating, moving the system, setup, screen alignment, cable management, testing and training.

Question 25

Can I add new simulation software later?

Accepted Answer

Yes.

Vesaro Support can assist with installing, configuring and setting up new simulation titles remotely.

This means your system can continue to evolve as new software becomes available.

Question 26

Do I have to assemble my simulator myself?

Accepted Answer

Your system is assembled and configured at Vesaro HQ before shipping.

If you choose our On-Site Installation & Training service, our technicians will handle the installation at your location and ensure the system is configured correctly.

Question 27

Can you build a simulator for a specific brand or event?

Accepted Answer

Yes.

Vesaro can accommodate specific component and brand requirements for event activations and bespoke projects.

For larger commercial or brand projects, we’ll work with you to understand the brief and develop the appropriate solution.

Question 28

Can Vesaro support a commercial installation after it is installed?

Accepted Answer

Yes.

Vesaro provides commercial support for simulation centres, events and other businesses, including remote troubleshooting, support for multi-simulator installations and on-site assistance where required.

Question 29

Can Vesaro build something completely bespoke?

Accepted Answer

Yes.

Vesaro has in-house design and manufacturing capabilities, including the ability to manufacture metal elements and develop electronic components.

If you have an idea that doesn’t exist within our standard range, talk to us about it.

If you can describe what you want to achieve, we’ll help you explore how to build it.

Question 30

Can I customise a Dome X?

Accepted Answer

Yes.

The Dome X configurations are a starting point.

The simulator, controls, visual system, motion, audio and other elements can be discussed as part of a bespoke configuration.

Question 31

What makes D-BOX different from other motion systems?

Accepted Answer

It isn’t about simply moving the simulator. It’s about communicating information through the simulator.

Many motion systems focus primarily on large physical movements. D-BOX combines movement, vibration and texture with extremely precise haptic feedback.

The result is a much more detailed experience.

You can feel:

Changes in road surface

Kerbs and rumble strips

Suspension movement

Braking forces

Weight transfer

Engine vibration

Gear changes

Loss of traction

Tyre behaviour

Subtle changes in the track

The important part is that these sensations aren’t simply random vibrations or generic movement. They are driven by what the car and track are actually doing.

Question 32

Does my Vesaro PC have a backup?

Accepted Answer

Yes.

Vesaro PCs are supplied with a full device image backup, allowing the system to be restored to its configured state if required.

Question 33

Can Vesaro remotely access my simulator?

Accepted Answer

Yes, with your permission.

Vesaro systems supplied with a Vesaro PC include remote-access software that allows the Support Team to connect to the system, diagnose issues, make configuration changes and assist with software updates or upgrades.

Question 34

Are shipping, VAT and import taxes included?

Accepted Answer

No.

Shipping, VAT and applicable import taxes are not included in the product list price. The exact costs depend on the destination and circumstances of the order.

Question 35

Can I use my own PC?

Accepted Answer

Yes.

You can supply your own PC.

Vesaro can integrate, configure and optimise it at HQ, you can integrate it yourself with remote assistance from our Support Team, or our technicians can integrate it as part of an on-site installation.

We recommend discussing this with our Sales Team before ordering so the system can be prepared accordingly.

Question 36

Why does Vesaro manufacture in-house?

Accepted Answer

Because engineering the complete system gives us control.

When design, engineering, manufacturing, electronics, computing and assembly work together under one roof, we can design around the experience rather than around the limitations of an off-the-shelf product.

It allows us to:

Develop our own hardware

Manufacture bespoke components

Modify designs quickly

Integrate different technologies

Build around unusual requirements

Create completely bespoke systems

Control the quality of the finished product

Continue developing systems long after they leave our factory

The result is a simulator designed around the customer, not a customer fitted around a predetermined product.

Question 37

Can Vesaro configure my software and hardware?

Accepted Answer

Yes.

Our technicians configure Vesaro systems before delivery, and our Support Team can assist with software configuration, calibration and hardware settings remotely.

Question 38

How does D-BOX know what the car is doing?

Accepted Answer

This is one of the biggest differences.

D-BOX works directly with simulation developers and uses real-time telemetry data from supported racing software.

Its haptic developers then create and calibrate feedback for individual vehicles, tracks and driving situations.

D-BOX says its developers have spent more than 350,000 hours hand-coding more than 65,000 unique haptic effects.

That means the system isn’t simply told: “The car hit a bump. Shake.”

The objective is much more sophisticated:

Understand what the car is experiencing, then communicate the appropriate physical sensation to the driver.

That is what makes D-BOX haptics so valuable for serious simulation.

Question 39

Can I buy the Dome X environment without a complete simulator?

Accepted Answer

Yes.

The Dome X Platform range provides an option for customers who want the Dome environment and associated systems while specifying their own simulator configuration.

Our team can discuss the appropriate platform and configuration for your requirements.

Question 40

Can Vesaro build a simulator for an event or brand activation?

Accepted Answer

Yes.

Vesaro offers bespoke solutions and event services and can accommodate specific component and branding requirements for activations and commercial projects.

Question 41

I have an idea that isn’t on your website. Can you build it?

Accepted Answer

That’s exactly the sort of conversation we’d like to have.

Not every Vesaro project starts with a product from our catalogue.

Talk to our team about what you’re trying to achieve and we’ll explore what is possible.

Question 42

Do you provide on-site support?

Accepted Answer

Yes.

Vesaro provides on-site support for installation, repairs, upgrades and maintenance.

Technicians can travel to your location to work directly on your system and ensure it is operating correctly.

Question 43

Do you provide training?

Accepted Answer

Yes.

On-site installation can include training to ensure you understand how to operate your simulator and get the most from the system.

Vesaro also provides training and guidance remotely where required.

Question 44

Can I use my own screens or TVs?

Accepted Answer

Yes.

Your own screens can be integrated into a Vesaro system.

It’s important to tell us before your simulator is built so that the necessary preparations can be made.

Question 45

Can I visit Vesaro before I buy?

Accepted Answer

Yes.

You can arrange a private visit to Vesaro HQ and experience our simulators first-hand.

Our team can show you the systems, talk through the available options and help you understand which configuration is right for you.

ARRANGE A VISIT →

Question 46

What’s the difference between Vesaro and a mass-produced simulator?

Accepted Answer

The difference is what happens behind the product.

A mass-produced simulator is typically designed around a predetermined specification and manufacturing process.

Vesaro takes a different approach.

We engineer the structure

We manufacture the metalwork

We develop our own PCs and electronics

We integrate the hardware

We configure the software

We assemble the complete system

We test it before it leaves Vesaro

One company. One team. One complete process.

That’s what gives us the freedom to build systems around the customer rather than forcing every customer into the same product.

Question 47

Can you design a simulator around my room or space?

Accepted Answer

Yes.

For bespoke projects, we can work from the space and requirements backwards, helping determine the appropriate simulator, displays, controls and other equipment.

For larger or more complex projects, our team can discuss the installation requirements as part of the design process.

Question 48

Can I upgrade my Vesaro in the future?

Accepted Answer

In many cases, yes.

Vesaro systems are designed around configurable hardware and software, and our Support and Sales teams can advise on available upgrades for your particular system.

Question 49

How is the simulator shipped?

Accepted Answer

Vesaro systems are professionally packed for transportation and shipped worldwide.

Road, air and sea freight options are available depending on destination and requirements.

Question 50

Does Vesaro make its own PCs?

Accepted Answer

Yes.

Vesaro develops and builds bespoke PC systems in-house.

They are configured specifically for the simulation system they are being supplied with, including the appropriate software, drivers, graphics configuration and control systems.

This allows the PC to become part of the complete simulation system rather than simply being a separate computer connected to it.

Question 51

Can I specify my own steering wheel, pedals or other components?

Accepted Answer

Yes.

If there’s a particular component, control or brand you want to use, our Sales Team can assess the requirement and advise on the available options.

This is particularly useful for bespoke builds and brand or event activations.

Question 52

Why are subtle sensations so important?

Accepted Answer

Because real race cars don’t communicate through huge movements.

A driver learns to read the car through extremely small physical cues.

A change in grip

A tyre beginning to slide

A kerb being crossed

A change in surface

The suspension loading through a corner

These details can tell an experienced driver what the car is about to do before they can necessarily see it happening.

D-BOX is designed to reproduce these subtle cues rather than simply creating dramatic movement for its own sake.

The goal isn’t to make the simulator move more. It’s to make the driver feel more.

Question 53

Is D-BOX used by professional drivers?

Accepted Answer

Yes.

D-BOX states that its haptic systems are used by professional drivers as a training tool, and the FIA specifically identifies D-BOX as a technology used to help drivers refine skills and prepare for real-world racing.

The technology is also used across professional racing, simulation centres and motorsport applications internationally.

For Vesaro, this is important because the objective isn’t simply entertainment. The same technology that makes the experience more immersive can also give a driver additional physical information to work with.

Question 54

Does Vesaro manufacture its own electronic components?

Accepted Answer

Some of them, yes.

Vesaro designs and develops a range of electronic components and systems in-house as part of our wider engineering and manufacturing capability.

We also integrate specialist components from leading manufacturers where they provide the right technology for the application, including D-BOX motion systems, displays, steering systems, wheel bases and pedals.

We don’t believe in reinventing technology that already exists. We believe in selecting the best technology available and engineering it into a better complete system.

Question 55

Does more actuator travel mean better motion?

Accepted Answer

Not necessarily.

This is an important point that often gets misunderstood.

D-BOX offers different actuator configurations, including 1.5″, 3″ and 6″ systems, allowing the system to be specified according to the application.

For racing, realism isn’t simply about creating the biggest movement possible.

D-BOX specifically highlights the importance of subtle, high-frequency feedback, and professional drivers can use smaller-travel systems because many of the most useful driving cues are relatively small.

More movement isn’t automatically more realistic. Better information is.

Question 56

Can Vesaro manufacture bespoke parts?

Accepted Answer

Yes.

Our in-house design and manufacturing capabilities allow us to create bespoke components and structures when a project requires something beyond our standard configurations.

From custom metalwork to specialised integration, we can develop solutions around the requirements of the project.

Our standard products are a starting point, not a limitation.

Question 57

Can Vesaro build something completely bespoke?

Accepted Answer

Yes.

Not every Vesaro project starts with a product from our catalogue.

We can work from a customer’s requirements, a particular space, a specific application or even an idea that hasn’t been built before.

Our team can design, engineer and manufacture the solution, integrating the appropriate technology and components to create the finished system.

Some of our most interesting projects started with a question: “Can you build this?”

The answer was yes.

Question 58

Why does Vesaro use four actuators on its higher-specification systems?

Accepted Answer

With a four-actuator configuration, each corner of the simulator can be independently represented.

That means the system can communicate differences between the four wheels rather than treating the entire simulator as a single moving platform.

For example, if the front-right wheel crosses a kerb, the corresponding actuator can respond independently.

This creates a more convincing relationship between what the car is doing and what the driver feels.

Question 59

How many D-BOX motion systems does Vesaro offer?

Accepted Answer

Vesaro currently offers five D-BOX configurations:

2 Degrees of Freedom

Dual Motion 1.5″

3 Degrees of Freedom

Tri Motion 1.5″

Quad Motion 1.5″

Quad Motion 3.0″

Quad Motion 6.0″

The appropriate system depends on the simulator, application, required level of physical feedback and intended use.

Question 60

What is the Vesaro difference?

Accepted Answer

Built differently. From the ground up.

Vesaro was founded on the belief that a great simulator shouldn’t be limited by a catalogue of off-the-shelf products.

We design the system around the experience we want to create, selecting the right technologies and engineering them together to work as one.

From the structure and fabrication to our own electronics, bespoke PCs, integration, configuration and testing, we control the parts of the process that matter.

The result is a simulator engineered as a complete system, not simply assembled from a collection of components.

Experience matters. Built on years of knowledge.

Vesaro has been designing and building simulation systems for over 15 years.

During that time, we’ve worked across motorsport, automotive, commercial entertainment, professional applications, corporate experiences and private installations.

We’ve built systems for individual drivers and delivered projects for some of the world’s most recognised automotive, technology and entertainment brands.

Every project brings a new challenge. Every challenge adds to our knowledge. That experience goes into every Vesaro we build.

Technology matters. The best technology, engineered together.

We work with leading technology manufacturers and select the right components for each application.

From D-BOX haptics and professional motion to direct-drive controls, displays, computing and specialist hardware, we bring the technologies together and engineer them into one complete system.

We don’t manufacture every component. We don’t need to. We manufacture what we can, select the best specialist technology where it makes sense, and engineer everything together.

The result is technology that works as one system, not simply a collection of products.

Support matters. The journey doesn’t end at delivery.

Buying a Vesaro is the beginning of a relationship, not the end of one.

Our dedicated Support and Customer Services teams remain available throughout the life of your system, from installation and configuration to troubleshooting, maintenance, upgrades and ongoing technical assistance.

With lifetime support, remote assistance and on-site support available when required, we’re there when you need us.

We don’t just build your simulator. We support it for the journey.

Four principles. One Vesaro.

Built differently. Built on experience. Driven by technology. Supported for life.

Question 61

Does D-BOX require hydraulic fluid or regular actuator maintenance?

Accepted Answer

No.

The D-BOX actuators used by Vesaro are electronically controlled and use a worm-drive mechanism rather than hydraulic actuation.

The system requires zero routine actuator maintenance, making it suitable for both private and demanding commercial environments.

Question 62

Can I adjust the D-BOX experience?

Accepted Answer

Yes.

Vesaro configures and tests the D-BOX system as part of the simulator build, but the experience can also be adjusted to suit the driver.

Depending on the system, settings can include elements such as:

Pitch

Roll

Heave

Engine vibration

Gear changes

Vehicle banking

Suspension

Road vibration

Global motion level

Profiles can be saved to create different driving experiences.

Question 63

So, is D-BOX the best motion system available?

Accepted Answer

For high-fidelity racing simulation, D-BOX is the benchmark we choose to use.

We don’t select technology simply because it produces the biggest movement or the most impressive specification on paper.

We select it because of what the driver actually feels.

D-BOX combines:

FIA licensing

Real-time telemetry

Hand-coded haptic effects

Movement, vibration and texture

Vehicle and track-specific feedback

Professional driver use

More than 25 years of haptic development

65,000+ unique haptic effects

350,000+ hours of haptic development

And Vesaro has been working with the technology for more than a decade.

That’s why D-BOX sits at the heart of our motion systems.

Motion is easy to demonstrate. The real challenge is making it meaningful.

D-BOX doesn’t exist simply to make a Vesaro move. It exists to give the driver another layer of information, connecting the virtual car to the physical world through sensations that feel natural, precise and purposeful.

See the car. Hear the car. Feel the car.

That’s the difference between motion and haptics.

Answers to the questions that matter.

Before You Buy

What’s Included & Compatibility

Custom & Bespoke

Dome X

Delivery & Installation

D-BOX Motion & Haptics

Software & Compatibility

Support & Ownership

Warranty

Commercial & Professional

Shipping, Power & Installation

About Vesaro

Talk to our team.