OWNER SUPPORT
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OWNER SUPPORT
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WHAT DOES REMOTE SUPPORT INCLUDE?
Vesaro’s Support Team can remotely diagnose and resolve issues quickly using advanced remote-access tools. Whether it's a software configuration, hardware compatibility issue, or performance optimisation, the Team ensures that any problem is addressed efficiently.
Services include:
Identifying and fixing software or firmware related issues
Calibrating hardware such as steering wheels, motion platforms, and pedals
Resolving connectivity issues between components
Simulation technology evolves rapidly, and Vesaro ensures that your system stays up-to-date. The Support Team can remotely guide you through installing updates or handle the entire process for you, ensuring compatibility, security and improved performance.
Services include:
Installing the latest software updates for your simulators
Configuring simulation software to match your hardware setup
Optimising settings for the best performance and realism
For customers who have just received their Vesaro simulators, the Vesaro Support Team provides step-by-step guidance to help you set up your system correctly. They’ll ensure all components are properly connected and configured for seamless operation.
Services include:
Assistance with initial setup and calibration
Guidance on connecting all peripherals, such as VR headsets and external displays
Walkthroughs for adjusting motion and force feedback settings to suit your preferences
For our commercial clients, such as event organisers or simulation centres, Vesaro offers tailored remote support to ensure operations run smoothly. The Vesaro Support Team is on hand to provide real-time assistance, minimising disruptions and maximizing customer satisfaction.
Services include:
Real-time troubleshooting during events
Ongoing support for multi-simulator setups
Remote monitoring and maintenance for commercial clients.
Vesaro’s remote support doesn’t stop at fixing problems. The Support Team also provides training and advice to help users get the most out of their simulators.
Services include:
Tutorials on advanced simulators features
Tips for improving simulators performance and realism
Guidance on integrating third-party software and specific cars & tracks
HOW DOES VESARO REMOTE SUPPORT WORK?
Customers can contact Vesaro's Support Team via email or phone to request assistance.
With customers approval, the Vesaro Support Team uses secure remote-access software to connect to the simulator and diagnose the issue
The Support Team works to resolve the issue in real time or guides the customer through the steps to fix it.
Vesaro ensures that the problem is fully resolved and follows up with additional guidance or resources if needed.
WHY CHOOSE VESARO REMOTE SUPPORT?
Direct support from the Teams that design and build the simulators.
Remote support ensures help is available anywhere in the world.
Fast and efficient troubleshooting keeps your Vesaro simulator running smoothly.
Vesaro is dedicated to ensuring you have the best possible experience.
HOW DOES VESARO ON-SITE SUPPORT WORK?
Customers can contact Vesaro to book an on-site support appointment. Vesaro will coordinate with you to arrange the best time and ensure the required resources are available.
Vesaro sends a team of skilled technicians to your location, equipped with the tools and expertise needed to handle your system.
The team works directly on your simulator, performing installations, repairs, upgrades, or maintenance as required.
After completing the work, Vesaro’s team provides a detailed review of what was done and ensures you are satisfied with the results. They also offer advice on system care and operation.
WHY CHOOSE VESARO ON-SITE SUPPORT
Direct access to Vesaro’s skilled technicians who specialise in their systems.
Solutions designed specifically for your setup and requirements.
From installation to upgrades, Vesaro ensures everything is optimised for peak performance.
On-site support minimizes downtime and ensures your system remains in top condition.
INDUSTRIES AND CLIENTS THAT BENEFIT FROM ON-SITE SUPPORT
For customers with complex or high-end setups, Vesaro ensures everything is professionally installed and optimised for maximum performance.
Vesaro provides full-scale support to businesses like F1 Arcade, ensuring their venues are operational, synchronised, and running smoothly.
For product launches, training sessions, or special events, Vesaro ensures simulators are ready to deliver an unforgettable experience.
Support Line 1: +44 1622 541621
Support Line 2: +44 7711 157628
Sales Line: +44 1622 236445
General Enquiries: +44 1622 521558
